win 9 Privacy Policy — How We Handle Your Personal Data in the Philippines

When you register an account with win 9, we collect the personal information you provide directly, including your full name, date of birth, email address, mobile number, and preferred payment details. We also collect information generated by your use of the platform, such as login timestamps, device type, browser information, IP address, and in-session activity logs. This technical data helps us maintain platform security, detect unusual activity, and ensure that your account is being accessed only by you. If you contact our support team, we may also retain records of that correspondence to help resolve any future queries more efficiently. For payment processing, we collect transaction records including deposit amounts, withdrawal requests, and the payment methods you use — all of which are handled in accordance with applicable Philippine financial regulations. We do not collect sensitive personal information such as government-issued ID numbers unless specifically required for identity verification under our Know Your Customer (KYC) process. All data collection is proportionate to the purpose for which it is needed, and we do not gather information beyond what is necessary to operate the platform safely and fairly for Filipino members.

The personal data we collect is used primarily to create and manage your win 9 account, process your deposits and withdrawals, and deliver the platform features you have signed up for. We also use your information to verify your identity and age in compliance with Philippine regulations, which require that all members are at least 21 years old. Your contact details allow us to send you important account notifications — such as transaction confirmations, security alerts, and updates to our policies — and to respond to any support requests you submit. Where you have opted in, we may also use your email or mobile number to inform you about promotions and offers available on the platform; you can withdraw this consent at any time by contacting [email protected]. We analyse aggregated, anonymised usage data to improve the platform's performance, identify popular features, and develop new content that is relevant to Filipino players. We do not use your personal data to make automated decisions that have a significant legal or similarly significant effect on you without human review. Every use of your data is grounded in a legitimate purpose, and we review our data practices regularly to ensure they remain appropriate and proportionate.

win 9 does not sell, rent, or trade your personal information to third parties for their own marketing purposes — full stop. We may share your data with carefully selected service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers; these partners are contractually bound to handle your data only as instructed by us and in line with applicable data protection standards. In certain circumstances, we are legally required to disclose personal information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines — for example, in connection with anti-money laundering obligations or a lawful court order. If win 9 undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, but only under terms that maintain the same level of protection described in this policy. We may also share anonymised, aggregated statistics with research or analytics partners, but this data cannot be used to identify any individual member. Any third party that receives your data is required to implement appropriate technical and organisational security measures. We review our third-party relationships regularly to ensure ongoing compliance with our data protection commitments to Filipino members.

We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and the win 9 platform is encrypted using industry-standard protocols, and sensitive account information is stored in secured, access-controlled environments. Our internal access controls ensure that only authorised personnel with a legitimate need can view your personal data, and all staff who handle member information are trained in data protection best practices. We conduct regular security assessments and keep our systems updated to address emerging threats and vulnerabilities. In the event of a data breach that is likely to affect your rights or freedoms, we will notify you and the relevant Philippine authorities as required by law, and we will take immediate steps to contain and remediate the incident. While no online system can guarantee absolute security, win 9 is committed to maintaining the highest practical standard of data protection for all Filipino members. If you have concerns about the security of your account, please contact us immediately at [email protected].

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in order to comply with our legal obligations, resolve disputes, and enforce our agreements. For most account-related records, this means we keep your data for a minimum of five years following account closure, in line with standard financial record-keeping requirements applicable in the Philippines. Transaction records are retained for the period required by applicable anti-money laundering and tax regulations, which may extend beyond the general retention period. Data that is no longer needed for any legitimate purpose is securely deleted or anonymised so that it can no longer be linked to you as an individual. If you request deletion of your account and personal data, we will process your request promptly and confirm the outcome, subject to any overriding legal obligations that require us to retain certain records. We do not retain data in a form that identifies you for longer than is strictly necessary. Our retention schedules are reviewed periodically to ensure they remain aligned with current legal requirements and best practice.

As a Filipino member of win 9, you have a number of rights in relation to the personal data we hold about you, in accordance with the Philippine Data Privacy Act of 2012 and its implementing rules. You have the right to be informed about how your data is collected and used, which is the primary purpose of this Privacy Policy. You also havethe right to access a copy of the personal data we hold about you, to request corrections if any information is inaccurate or incomplete, and to request deletion of your data where there is no longer a legitimate basis for us to retain it. If you believe that your data has been processed in a way that violates your rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. You may also object to certain types of processing, such as direct marketing communications, and we will honour such requests without delay. To exercise any of these rights, simply contact our support team at [email protected] with your request and we will respond within a reasonable timeframe. We are committed to making it straightforward for Filipino members to understand and exercise their data rights at every stage of their membership with win 9.

The win 9 platform uses cookies and similar tracking technologies to provide a functional, personalised, and secure browsing experience for Filipino members. Essential cookies are necessary for the platform to operate correctly — for example, to keep you logged in during a session and to remember your preferences — and these cannot be disabled without affecting core functionality. We also use analytical cookies to understand how members navigate the platform, which pages are most visited, and where improvements can be made; this data is collected in aggregated form and does not identify you personally. You can manage your cookie preferences through your browser settings at any time, and most modern browsers allow you to block or delete cookies if you prefer. Please note that disabling certain cookies may affect the performance or availability of some platform features. We do not use cookies to serve third-party advertising or to track your activity across other websites. Our cookie practices are reviewed regularly to ensure they remain proportionate and transparent for all users of the platform.

win 9 may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable legal requirements in the Philippines. When we make material changes, we will notify registered members by email or through a prominent notice on the platform, and we will update the effective date shown at the top of this page. We encourage you to review this policy periodically so that you remain informed about how we are protecting your personal data. Your continued use of the platform after any changes have been communicated constitutes your acceptance of the updated policy. If you disagree with any changes, you have the right to close your account and request deletion of your data by contacting [email protected]. We will never reduce your rights under this policy without providing clear advance notice and, where required by law, obtaining your consent. Our goal is always to be transparent and fair in how we handle the personal information of every Filipino member.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way win 9 handles your personal data, please do not hesitate to get in touch with our support team. You can reach us by email at [email protected], and we aim to acknowledge all privacy-related enquiries from Filipino members within two business days. For general questions about the platform, the FAQ page is a great starting point and covers many common topics. If your concern relates to a specific account action — such as a data access request or a deletion request — please include your registered email address in your message so we can locate your account and respond accurately. We take every privacy enquiry seriously and are committed to resolving concerns in a fair, timely, and transparent manner. You also have the right to escalate unresolved complaints to the National Privacy Commission of the Philippines if you feel your concerns have not been adequately addressed. win 9 values the trust that Filipino members place in us, and protecting your privacy is a responsibility we take seriously every day.